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Our Fundraising Promise
We will commit to high standards
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We will adhere to the fundraising code of practice.
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We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the code of fundraising practice and with this promise.
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We will comply with the law as it applies to charities and fundraising.
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We will display the fundraising regulator badge on our fundraising material to show we are committed to good practice.
We will be clear, honest & open
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We will tell the truth and we will not exaggerate.
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We will do what we say we are going to do with donations we receive.
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We will be clear about who we are and what we do.
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We will give a clear explanation of how you can make a gift and change a regular donation.
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Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.
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We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
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We will ensure our complaints process is clear and easily accessible.
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We will provide clear and evidence based reasons for our decisions on complaints.
We will be respectful
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We will respect your rights and privacy.
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We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
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We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.
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Where the law requires, we will get your consent before we contact you to fundraise.
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If you tell us that you don’t want us to contact you in a particular way then we will not do so.
We will be fair & reasonable
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We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
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We will take care not to use any images or words that intentionally cause distress or anxiety.
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We will take care not to cause nuisance or disruption to the public.
We will be accountable & responsible
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We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
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If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to the compliments and criticism we receive.
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We will have a complaints procedure, a copy of which is available on request.
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Our complaints procedure will let you know how to contact the fundraising regulator in the event that you feel our response is unsatisfactory.
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We will monitor and record the number of complaints we receive each year and share this data with the fundraising regulator on request.