Fundraising & Supporter Care Assistant

Since 2000, we've been fighting for a brighter future for UK songbirds. As the only national UK charity solely dedicated to making a positive impact for these birds amidst a devastating ecological crisis, our goals are to drive impactful conservation through scientific research, protect songbirds by raising awareness and inspiring action, and safeguard the UK's most at-risk species.

We achieve this by commissioning independent scientific research into the reasons behind the catastrophic decline in songbird numbers and turning those findings into actionable strategies that aim to tangibly protect and preserve songbird populations. We also campaign for change, working alongside other NGOs and policymakers.‍
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Do you love birds and wildlife? Are you passionate about making a difference in the world? Do you have excellent communication and administrative skills? If so, we are looking for a Fundraising & Supporter Care Assistant to join our team in Diss, Norfolk.

This is an administrative role where you will be the first point of contact for all supporters who contact us by phone, email or post. You will provide a high level of service and support, ensuring that every supporter feels valued and appreciated. You will also be responsible for administering day-to-day supporter and member activity, including banking, thanking and recording using our Donorfy database.

You will have the opportunity to support the delivery of fundraising activity and campaigns, building relationships and developing new initiatives. We are looking for someone with great communication skills, who is proactive and enjoys working as part of a team.

This is a part time position working 20 hours per week (Tuesday, Wednesday, Thursday and Friday) along side a partner team member.

We offer a salary of £25,350 (pro rata)

If you're passionate about making a difference and want to work for a great cause, then we'd love to hear from you!

Download our full Application pack to read the full details of the role at:

• Degree level education in Ecology or an appropriate discipline or equivalent experience, with comprehensive knowledge of songbird and other small bird ecology.
• Knowledge and understanding of how scientific research is commissioned and delivered, as well as the ability to assimilate and appraise relevant information.
• Track record of translating scientific findings into policy, communications and stakeholder engagement.
• Knowledge of UK environmental policy and its impact on conservation efforts.

For more information, please contact Katherine Anderson-Scott, Associate Director, Charisma Charity Recruitment, info@charismarecruitment.co.uk or 01962 813300. Your application should be submitted through the Charisma website and include your CV and supporting statement.
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We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

How to apply:
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Applicants are invited to email their CV with a covering letter that explains how you meet the criteria in this job description and why you are a good fit for SongBird Survival to:

‍HR@songbird-survival.org.uk 

Email subject line: Fundraising and Supporter Care Assistant + [name and surname) 

Closing Date: Midday on 22nd August 2025 

Interviews will be held on: 5th, 9th or 12th September2025
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There are no current staff vacancies‍‍